How Can We Help You?

General

  • ON WHICH DEVICES CAN I USE SCHNALZ?

    Any desktop, laptop, tablet or smartphone - as long as you have an internet connection.

  • WHAT IS SCHNALZ LIVE?

    SCHNALZ LIVE is what happens between uploading your file and pressing the big red button to export your master. It’s the time when you come into action.

    You decide on your personal setting and compare in real time between original/master and between different settings. You can also check different spots in your track (e.g. how will the verse sound? and the refrain? does this work also on the bridge?) while jumping around the preview.

    You change something, you instantly hear it in the same 44.1kHz 16 bit (WAV) quality you’ll export.

  • WHAT IS THE RED LIVE SIGN THAT CHANGES COLOR AT THE TOP LEFT CORNER?

    The LIVE sign is an indicator that lights up in red every time you’re listening to the live preview and hear the changes you’re applying to the audio file by changing settings. In fact it turns grey when you click on original, meaning LIVE is off.

    It BLINKS ONCE every time you change a setting - a little confirmation that everything is running smoothly.

    It BLINKS CONSTANTLY when the end of your SCHNALZ LIVE TIME is approaching. Keep an eye on it!

  • WHAT DOES LIVE CLOUD MASTERING MEAN?

    The live part refers to SCHNALZ LIVE and it means that you can check, in real time, how different settings work on your track before making a final decision and exporting your mastering, while listening to the real 44.1kHz 16 bit sound you’ll get after mastering.

    Cloud means you can do this online, from everywhere and from any device.

  • CAN I JUMP AROUND MY TRACK WHILE MASTERING?

    Yes. Click anywhere in the blue soundwave to bounce to different spots. The time display at the bottom shows you exactly where you are while hovering over the track.

  • HOW DO I SWITCH BETWEEN DAY/NIGHT MODE?

    On the mastering screen, click on the three dots on the upper right corner and open the options menu. There you can switch between day and night mode.

  • HOW DO I RESET THE SOUND SETTINGS?

    On the mastering screen, click on the three dots on the upper right corner and open the options menu. There you can reset and start with the default settings.

  • ARE THERE LIMITATIONS TO THE FILES I CAN UPLOAD?

    Yes, both for SoundCloud import and upload from your computer:

    • SCHNALZ allows a maximum of 400 MB / 17 minutes length per track
    • MP3, AAC, MP4 and OGG must always be shorter than 17 minutes (any size)
  • WHAT FILE FORMATS CAN I UPLOAD?

    All common audio files: WAV, AIFF, FLAC, MP3, AAC, MP4, OGG up to 48 kHz / 32 bit.

    Optimal: uncompressed audio files (e.g. WAV, AIFF, FLAC)

    Possible but with some quality loss: compressed audio files (e.g. MP3, MP4, OGG)

  • WHAT FILE FORMATS DO I RECEIVE BACK?

    WAV at 44.1kHz / 16 bit, the standard used for physical releases.

  • WHY DO I RECEIVE A WAV FILE BACK?

    WAV is one of the highest audio standards and allows you to distribute your music for sale and/or radio airplay.

    If you feed WAV to music platforms that automatically compress the sound, this will guarantee the best possible result.

  • WHICH BROWSER CAN I USE?

    Recommended: Google Chrome

    Supported: Safari, Firefox, Opera, Edge

    NOT SUPPORTED: Microsoft Internet Explorer

  • CAN I EXPORT DIRECTLY TO SOUNDCLOUD?

    Yes, simply connect your SoundCloud account while being logged in on SCHNALZ.

    You can also export privately so that only you will see it.

  • HOW DO I COMPARE TWO DIFFERENT MASTERING SETTINGS COMBINATIONS? (WHAT’S THIS “A/B COMPARE” BUTTON INSIDE THE SCHNALZ CIRCLE?)

    You can directly save and compare two combinations of settings during your SCHNALZ LIVE TIME. For example you can easily compare how it sounds with and without the bass setting enabled.

    While mastering live, as soon as you have your first preferred combination of settings, click on A and it will be saved. Master further and save the second settings combination by clicking on B. Now you can directly compare the two versions by alternately clicking A and B.

    To compare further choose a new setting combination then overwrite the discarded one by simply clicking again on A or B.

  • I’M ON A TABLET/MOBILE, HOW DO I UPLOAD MY TRACKS?

    If you don’t have access to your computer, you can still upload your audio via Dropbox or connecting your SCHNALZ account to SoundCloud and importing directly from there.

    We encourage you to upload all your audio files to My Audio from your computer even if you’re not planning on mastering immediately. This way everything is always available from all devices.

  • I’M ON A MOBILE DEVICE, WHERE DO I FIND THE SETTINGS?

    On mobile devices the settings are hidden in a drawer at the bottom of the screen, just above the switch original/master. Touch the ‘Settings’ button and a drawer with all the sound settings will open and stay there until you hide it.

  • I’M FINISHED WITH MASTERING, CAN I SHARE/DOWNLOAD LATER?

    Sure! As soon as your master is ready, it will automatically appear in My Audio sorted as a Version of your original audio file and stay there. Click on it and all functionalities (download, share, re-master, …) will be available.

    You can also share multiple times and keep track of the shares in My Audio.

  • I’VE MASTERED A SONG, CAN I RE-MASTER IT? HOW OFTEN?

    Yes. Select your audio file in My Audio and click on MASTER AGAIN. Now you can master the original file from scratch. A new version will be stored under the original file with an ascending number.

    NOTE: You can re-master the same original file up to three times and have it stored under the same original. If you want to re-master more simply upload the file again and start with a new original audio file.

    In My Audio you can also see which settings you used on each Version.

  • DOES SCHNALZ CLAIM ANY COPYRIGHT TO THE FILES I UPLOAD?

    No. Of course you keep all of the copyright to the files you mastered.

Audio

  • RECOMMENDED SPECIFICATIONS FOR YOUR MIX

    In order to obtain the best results we strongly suggest you prepare your mix as follows:

    • Avoid clipping, heavily compressed and distorted material;
    • Leave enough headroom in your mix, we recommend a maximal peak amplitude of -3 dBFS;
    • Upload the mix in highest possible quality up to 48 kHZ and 32 bit, avoid MP3s or other compressed audio formats for best quality;
    • Already mastered files will not sound better;
    • Always remember the golden rule: The better the mix, the better the SCHNALZ Master.

  • WHAT DOES THE LEVEL METER DISPLAY?

    The Level Meter displays peak amplitude in dBFS (decibel Full Scale).

    Peak Amplitude is an important measurement for seeing if audio is clipping (which won’t happen on schnalz though).

    Peak Amplitude and RMS (Root Mean Square) are displayed as numbers also. RMS gives a rough estimate for perceptual loudness.

  • WHAT DO THE SETTING BUTTONS DO?

    • ORIGINAL - MASTER
      Here you can switch between your original upload audio and the SCHNALZ LIVE master.
    • A-B COMPARE
      Here you can compare and switch back and forth between two different setups. For example you can easily compare how it sounds with and without the bass setting enabled.
    • STYLE
      Shape the overall frequency and dynamic response of your master. Don’t hesitate to try different styles on your track to hear what sounds best - judge with your ears.
    • BASS
      Add more energy and punch to the bass frequencies
    • TREBLE
      Add a slight high frequency boost
    • WIDE
      Here you can increase stereo width to give your master more that certain roomy wow-effect.
    • ENERGY
      This setting influences the dynamics and the loudness of your final master.
  • DOES SCHNALZ MAKE THE AUDIO AS LOUD AS POSSIBLE?

    We try to increase loudness to reasonable levels. The louder a master is, the less dynamics it has and very low dynamics are a sign of poor quality in most cases. Pumping loudness to maximum without taking this into account won’t produce a good master.

  • CAN I MASTER A FILE THAT IS ALREADY MASTERED?

    Sure, but you should not and we don't recommend it. Files that are already mastered, or are heavily compressed, are not suitable for mastering and will probably sound worse.

Account

  • How do I delete my account?

    We will miss you! If you would like to delete your account, go to the Accounts page. On the Profile tab select "I want to delete my account" at the bottom of the Personal Info box. Your account and all of your files will be deleted instantly.

    Are you a subscriber? Before you delete your account, you must first cancel your subscription. On the same page, go to the My Plan box and select "I want to cancel my subscription." When this is done, you can go ahead and delete your account.

Pricing

  • SCHNALZ FREE

    Use SCHNALZ for FREE. Just upload your file, master it live until you’re happy with the sound, then click on EXPORT MASTER. No subscription, no payment, enjoy SCHNALZ to full extent, no strings attached.

Troubleshooting

  • I forgot my password

    When you open the login window, click the 'Forgot Password' link and fill in your email address. A new password will be sent to your email. You can change the password, once you are logged in with the new password, by going to your Profile page.

  • WHAT’S THE MINIMUM INTERNET CONNECTION SPEED?

    SCHNALZ requires a minimum of 2 Mbit.

  • WHAT CAN I DO IF MY UPLOAD SPEED IS TOO SLOW?

    • No quality loss: Convert your WAV file to FLAC and it will upload 50% faster.
    • Some quality loss: Convert your WAV file to AAC or MP3, if possible convert to the highest possible bitrate of 320 kbiz/s.
  • THE PLAYER IS NOT WORKING PROPERLY (E.G. TOO SLOW, BAD AUDIO), WHAT CAN I DO?

    • Your internet connection should have at least 2 Mbit of download speed.
    • Clear your your browser’s cache.
    • Refresh the site.
  • Why can't I delete my account?

    Do you have a subscription? Before you delete your account, you must first cancel your subscription. On the same page, go to the My Subscription box and select "I want to cancel my subscription."

    Now you can select “I want to delete my account” at the bottom of the Personal Info box. Your account and all of your files will be deleted instantly.

  • HOW CAN I DELETE FILES IN MY AUDIO?

    Select your file and the panel will open to reveal the tracks information. Click the three dots in the upper right corner and select DELETE in the dropdown menu.

  • WHY CAN’T I DELETE MY FILES IN MY AUDIO?

    You can delete files in My Audio anytime as long as you haven’t mastered and paid for them.

    If you mastered/paid for a file, with or without a subscription, it is a purchase and we cannot delete it - it’s the law! In fact your master stays available anytime for download/share.

  • I’M ON A TOUCHSCREEN (i.e. Tablet or Phone) AND THE SOUND WAVE IS COVERED. HOW CAN I JUMP AROUND THE TRACK?

    On mobile devices we suggest using the touch bar at the top of the settings button, click anywhere to jump to different spots.

    The touch bar slides up together with the settings drawer so that while the settings are open you can still switch between original/master, change the settings and check how different spots sound like.

  • I GOT A WARNING THAT MY FILE WAS TOO COMPRESSED, CAN I MASTER ANYHOW OR MUST I UPLOAD A DIFFERENT FILE?

    No audio recording is so bad that it won’t be improved by mastering. We’re just being fair: The warning comes up when we believe that mastering won’t have optimal results on your audio file. It doesn’t mean we forbid you from mastering it!

    If you have this possibility, try re-bouncing your mix.

    If this is the only recording available and there’s nothing you can do against it, go on and schnalz it. The sound will improve.